Terms & Condition:
By booking a reservation with us, you agree to the following terms and conditions.
1. All bookings are subject to availability and must be made in advance either online, by phone, or in person.
2. Participants must arrive at least 10 minutes prior to their scheduled booking time, as late arrivals may result in a shortened experience or forfeiture of the booking without refund.
3. Additionally, participants must meet any age requirements specified by the establishment and adhere to any physical or health restrictions outlined.
4. While participating in our escape room activities, participants acknowledge and accept any associated risks, agreeing to follow all safety instructions provided by staff.
5. We hold no liability for personal injury, loss, or damage to personal belongings during the experience.
6. Participants are expected to conduct themselves respectfully and refrain from any behavior that may endanger themselves, others, or the property.
7. Any damage caused to the property by participants will result in repair or replacement costs.
8. Participants also agree not to disclose or reproduce any proprietary information encountered during the experience.
9. Photography, video recording, or any form of recording devices may be prohibited without prior permission.
10. Refunds may be provided at our discretion, subject to the terms outlined in the cancellation policy.
We reserve the right to refuse entry or remove participants from the premises if they fail to comply with these terms and conditions, which are subject to change without prior notice.
Refund Policy:
We understand that plans can change unexpectedly, so we offer flexibility with our booking policy. While we don't typically provide refunds, we do allow customers to change their booking date and time, subject to availability.
Here's how it works:
* If you need to reschedule your booking, please contact us at least 1 days in advance. We'll do our best to accommodate your request and find a new date and time that works for you.
* Please note that changes to your booking may be subject to availability, especially during peak times.
* There may be a fee associated with rescheduling, depending on the circumstances and how close it is to your original booking time.
* If you need to make a last-minute change, please contact us as soon as possible, and we'll do our best to assist you.
We strive to make the booking process as smooth and convenient as possible for our customers. If you have any questions or need assistance with rescheduling your booking, please don't hesitate to reach out to our team. We're here to help make your escape room experience enjoyable and hassle-free!